Wazbee Privacy Policy

At Wazbee Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This policy explains how we collect, use, store and protect your information when you visit wazbee.com, register an account, deposit, play or withdraw funds. Our casino is owned and operated by Luxora LLC, licensed by the Anjouan Offshore Authority under licence number ALSI-202503027-FI2, and this policy applies to all players across our supported markets and localized versions of the platform.

Information We Collect

When you register with Wazbee, we collect the information necessary to open and maintain your account, process transactions and comply with our legal obligations. We gather this data directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers.

• We collect your name, date of birth, email address, phone number and residential address during registration.
• We record your chosen account currency, which cannot be changed once selected.
• We store payment details, including card information, e-wallet identifiers or cryptocurrency wallet addresses used for deposits and withdrawals processed by Affmatic LTD.
• We log your gaming activity, including games played, stakes, wins, losses and bonus usage.
• We collect verification documents, such as a copy of your passport or ID, proof of address, a photo of your payment card, and account statements when required.
• We automatically collect technical data including your IP address, device type, browser, and session logs through cookies and similar technologies.

Verification and Identity Data

Our Wazbee Casino verification process requires accurate identity documents to protect both you and us from fraud. We tolerate up to three incorrect characters in your first and last name, provided they are not the first or last letter, and only one digit may be corrected in your date of birth. If your documents are not provided within two days, we may request a selfie holding your ID. In certain cases, we may require video verification, which you must complete within 7 working days, extendable up to 6 months upon request.

How We Use Your Information

We at Wazbee Casino use your personal data for legitimate business purposes connected to running a licensed gambling operation. Our use of your data is limited to what is necessary and lawful.

• We use your data to verify your identity and age before allowing deposits or withdrawals.
• We process your payment information to complete deposits and withdrawals through our supported payment methods.
• We monitor your account activity to detect fraud, chargebacks, bonus abuse and arbitrage betting, with monitoring also supported by our sportsbook provider Betradar.
• We use your contact details to send account notifications, promotional offers and updates about our Wazbee Partners affiliate program, where applicable.
• We use loyalty data to calculate BeeCoins, cashback percentages and VIP eligibility.
• We retain transaction records to comply with anti-money laundering and licensing requirements under Anjouan law.

Legal Basis for Processing

Our Wazbee platform processes personal data based on several legal grounds. We process data to perform our contract with you as a registered player, to comply with our legal and regulatory obligations as a licensed operator, to protect our legitimate interests in preventing fraud and abuse, and, where applicable, based on your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate our services.

• We share payment data with Affmatic LTD, which operates all payment procedures on our behalf.
• We share relevant data with game providers such as Pragmatic Play, Evolution, NetEnt and others listed on our platform, strictly to the extent necessary to deliver gameplay.
• We disclose information to regulatory authorities, including the Anjouan Offshore Authority, when legally required.
• We may share data with fraud prevention and compliance partners, including Betradar for sportsbook monitoring.
• We cooperate with law enforcement and courts, including those in Cyprus, where payment-related disputes fall under their jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze how you interact with our website. Our Wazbee Casino cookie settings allow you to manage non-essential cookies, although some cookies are necessary for the website to function properly, including those related to security and session management.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory requirements. We keep transaction and verification records for the periods required under our licence. If your account becomes idle with a real-money balance, we will apply a maintenance fee of 20 EUR per month after 12 months of inactivity, and we retain relevant account data throughout this period.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. We restrict access to personal data to employees and partners who need it to perform their duties. Our Wazbee security team can be reached at [email protected] for any concerns regarding your account or data protection, including required address changes, which must be reported to us before making a deposit.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring them wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us at [email protected], and we will respond in accordance with applicable law.

International Data Transfers

As Wazbee Casino operates internationally, your data may be transferred to and processed in countries outside your country of residence, including Anjouan and Cyprus, where our payment operator Affmatic LTD is based. We take steps to ensure that such transfers are conducted with appropriate safeguards in place.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in restricted countries listed in our Terms and Conditions, including but not limited to the United States, United Kingdom, Spain, France, Australia and several others. If we discover that a player from a restricted jurisdiction has registered, we reserve the right to close the account and take appropriate action in line with our policies.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of Wazbee after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at [email protected], or reach our security and verification department at [email protected]. Unresolved disputes can also be escalated to [email protected]. We are available 24/7 through live chat to assist with any privacy-related inquiries.